Diakon Family Life Services Frequently Asked Questions
About Diakon Family Life Services
What is Diakon Family Life Services?
Diakon Family Life Services offers counseling and mental health services for individuals, couples, and families. Our programs are designed to support emotional well-being and address challenges such as anxiety, depression, family dynamics, trauma, and more.
Who can benefit from Diakon Family Life Services?
Our services are open to children, teens, adults, and seniors. We provide tailored support to individuals, families, and couples experiencing a variety of life challenges.
Where are your services available?
We have office locations in Mechanicsburg, Lewisburg, Montoursville, and Williamsport. We also offer telehealth services to ensure accessibility for those unable to visit in person.
Services Offered
What types of counseling services do you provide?
We offer:
- Individual counseling
- Family counseling
- Couples counseling
- Group therapy sessions
- Specialized programs for trauma, grief, and parenting support
Are your services faith-based?
While Diakon has a Lutheran heritage, our counseling services are inclusive and open to individuals of all faiths or no faith background.
Do you provide services for children and teens?
Yes, we have programs specifically designed to address the needs of children and teens, including help with behavioral and sexual issues, school challenges, and family relationships.
Appointments and Availability
How do I schedule an appointment?
You can schedule an appointment by calling our office at 1-877-342-5667 or click here to fill out the contact form on our website.
What are your office hours?
Our standard office hours are Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m.-5 p.m. Community-based programs offer weekend appointments based on the needs of families.
How soon can I get an appointment?
Wait times vary depending on demand, but we strive to schedule initial appointments within:
- Routine appointments – seven days
- Urgent appointments – 24-48 hours
Cost and Insurance
How much do your services cost?
Fees vary depending on the type of service and length of the session. Contact our office for specific pricing.
Do you accept insurance?
Yes, we accept most major insurance plans. Please contact us to verify your coverage.
What if I don’t have insurance?
We offer a sliding fee scale based on income and family size to ensure services are accessible to everyone.
Confidentiality and Privacy
Is my information kept confidential?
Yes, your privacy is a top priority. All counseling sessions and personal information are kept strictly confidential in accordance with HIPAA regulations.
Will anyone outside of Diakon know I am receiving counseling?
No, unless you provide written consent or there is a legal obligation to disclose information (e.g., if there is a risk of harm to yourself or others).
Specialized Programs
Do you offer support for trauma survivors?
Yes, we provide trauma-informed counseling and programs designed to help individuals heal and move forward after traumatic experiences.
What specialized programs do you offer for adults with serious mental illness (SMI)?
We offer Behavioral Home Health Plus (BHHP), a program available through CCBH in Clinton and Lycoming Counties. This program is designed for adults aged 18 and older who have serious mental illness (SMI) and co-occurring medical concerns. BHHP provides comprehensive, integrated care to address both mental and physical health needs.
What is your peer support program?
Peer Support is a program focused on recovery for individuals who have experienced mental health issues. A Certified Peer Specialist (CPS) acts in a role to inspire hope for change and recovery in individuals seeking services. A CPS shows the individuals that recovery is not only possible but probable. The CPS then acts in a support role to help the individual reach their goals, whether they be in a social domain, educational/intellectual domain, vocational/occupational domain, wellness domain, or health/emotional domain.
Additional Information
Do you offer telehealth services?
Yes, we provide virtual counseling sessions for those who prefer or need remote access to services.
How do I prepare for my first session?
Bring any necessary paperwork, such as insurance information. Be ready to discuss your goals and concerns with your counselor.
What makes Diakon Family Life Services unique?
With over 155 years of experience serving individuals and families, we combine compassionate care with evidence-based practices to provide holistic support tailored to each client’s needs.
Do you offer services for people who do not speak English?
Yes, we strive to make our services accessible to individuals who do not speak English. We offer interpretation services and have bilingual staff available in some locations. If you or someone you know requires assistance in a language other than English, please get in touch with us at 1-877-342-5667. We will make arrangements to ensure effective communication and support.
How can I learn more about your services?
Visit our website at diakon.org/family-life-services, call us at 1-877-342-5667 or email ZimmermanT@diakon.org for more information.
Careers
Are there career opportunities at Diakon Family Life Services?
Yes, Diakon offers a variety of career opportunities in counseling, social work, administrative roles, and more. Click here to visit our Careers page to explore current openings and learn how to apply.
Do you offer internship opportunities?
Yes, we provide internship opportunities for students pursuing degrees in fields like social work, counseling, psychology, and related disciplines. Internships are designed to offer hands-on experience and mentorship. Click here for more information.
What is the work culture like at Diakon Family Life Services?
Our team is driven by compassion, collaboration, and a shared commitment to helping individuals and families thrive. We foster a supportive and inclusive work environment where employees and interns can grow professionally.
